1. Cancellation Policy

• Prepaid Orders: Full refund if cancelled before shipment.

• Post-order requests must be made immediately after purchase.

• No cancellations if:

  • Order is already shipped.

  • Item is perishable (flowers, eatables, etc.).

Note: Cancellations require manual approval via:

• Phone: +91 9335887787

• WhatsApp: +91 9335887787

• Email: care@thelolcompany.com

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2. Refund & Replacement Policy

A. General Terms

• Prepaid Orders: Eligible for full refund upon cancellation before shipment.
• Perishables Items: No refunds unless quality issues (verified by our team).
• Damaged/Defective Items: Report within 48 hours for manufacturer inspection.

• Returns/Exchanges: Eligible only within 48 hours after delivery.

• No refunds/return/exchange for items already exchanged 1 time.

B. Partial COD Orders

• No refunds for partial prepayments in case of RTO (e.g., advance online payment).

• Only delivery-paid amount refunded if return is approved.

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3. Refund Processing

• Approved refunds processed in 6–8 business days.

• Prepaid refunds credited to original payment method.

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4. How to Request Cancellation/Refund/Return

Since these features are unavailable on our website, contact us via:

• Phone: +91 9335887787

• WhatsApp: +91 9335887787

• Email: care@thelolcompany.com

Last updated on 25-11-2024 11:26:49